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Terms & Conditions

Scot-Petshop Ltd Terms _ Conditions, Site Usage _ Privacy Policy

Terms _ Conditions

Listed below are our terms and conditions for Scot-Petshop.com. We presume by buying our items you are accepting our Terms and Conditions.

We hope that you never have a problem with any of our goods. We sell only good quality items and all our goods are brand new.

No items are posted until payment has cleared.  Orders are only considered complete and fulfilled once the goods have been delivered.  Scot-Petshop Ltd have the right to cancel any transaction at any stage.  If an item is out of stock you will be refunded if no alternative is found to be suitable.

We only ship within the UK unless stated or agreed prior to purchase.  Outwith the UK mainland may cost more for postage and packing. European customers must purchase the "Delivery to Europe" postage option to pay an additional fee.  If you do not purchase this option we will contact you before your order is despatched to discuss this.

Vouchers

Limit one promotional voucher per person, per offer and one promotional voucher per order. Our discount vouchers may only be redeemed at our Web site scot-petshop.com toward the purchase of products listed in the Scot-petshop online catalogue sold by Scot-Petshop. They cannot be redeemed at our store or via phone. Promotional vouchers cannot be used retrospectively, ie applied to orders already placed with us. Please refer to your promotional voucher for the expiry date and any additional offer restrictions.

Scot-Petshop reserves the right to cancel online vouchers at any time. Please note that voucher codes cannot be used in conjunction with any other offer.

Normal Scot-Petshop Terms _ Conditions for using any Scot-Petshop Ltd web site apply. Voucher codes for free delivery only apply for UK mainland (this excludes the highlands and outlying islands).

Payment

We expect payment to be made within 7 days. If you do have problems paying please let us know. If we do not hear from you within 7 days we may resell the item. We accept Credit and Debit cards, paypal, cheques, postal orders and bank transfers. 

If you have any concerns about paying online just call us on 01506 444868 between the hours of 9 - 5 Mon to Fri and we can arrange to take a Visa or Debit Card payment over the phone.

Postage Costs

Postage is FREE with Scot-petshop Ltd for all UK Mainland customers _ for all UK wide orders that we are able to deliver by Royal Mail.  However should you wish to order an item shown as UK MAINLAND DELIVERY ONLY in the descripton and you are located outwith this area please contact us for a delivery quote on 01506 444868 or by email at

Courier Costs

Some of our goods are sent by courier. We use Fedex as our service provider. They are a very reliable and helpful company that we have great confidence in to deliver our orders on time and in good condition. 

However in the unfortunate event that your order or a part of your order arrives damaged or doesn't arrive within 3 working days please let us know and we will investigate fully.

Return Policy

Reasonable care should be taken of all products received from Scot-Petshop Ltd . Unwanted items should be returned in original condition and packaging and free of any pet hair.

All refund requests must be made within 14 days of reciept.

Return shipping costs are at your cost unless specifically agreed by Scot-Petshop.com beforehand. We will not refund the return shipping costs unless there has been an error on our part or a proven manufacturing fault.

We very rarely have to refund or replace but we will sort out any problems as quickly as we can.

We must be informed of any items damaged during delivery within three days to be able to claim against courier. A seven day return period is given. Return postage will not be refunded unless agreed otherwise. Any questions please ask.

Refunds will not be given for items that have been damaged by use or for wear and tear outwith our 14 day cooling off period (see below)

Statutory Rights - Cooling Off Period.

At Scot-Petshop Ltd we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14 -day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

To cancel your purchase within the seven-working-day cooling-off period, please return to your order to Scot-Petshop Ltd giving the reason for the return as "I just don't want it anymore". Please package the relevant item securely and send it to us within 14 days following the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift-wrapping).

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.

Other statutory rights

For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice web site at: http://www.adviceguide.org.uk/

Business to Business Return Policy

As above but for bulk orders and business to business orders there is no return unless the goods have a proven manufacturing fault or an error on our part.

Thank you for taking the time to read our terms and conditions. Please don't hesitate to contact us at any time.

SITE USAGE

Welcome to the Scot-Petshop.com terms and conditions, which apply to your use of the Scot-Petshop.com Website. By accessing this Website, you agree to be bound by them.

DEFINITIONS

"Conditions" means these terms and conditions: "Personal Information" means any personal details provided by you via the Website; "User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires; "We/us/our" means Scot-Petshop.com, "Website" means the website located at https://www.scot-petshop.com/shop or any subsequent URL which may replace it; and "You/your" means you as a user of the Website.

1 ACCESS

We will provide you with access to the Website in accordance with these Conditions.

2 YOUR OBLIGATIONS

2.1 You:

2.1.1 agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;

2.1.2 agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;

2.1.3 will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;

2.1.4 will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired;

2.1.5 will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);

2.1.6 agree that in the event that you have any right, claim or action against any Users arising out of that User's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.

3 INDEMNITY

3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.

4 OUR RIGHTS

4.1 We reserve the right to:

4.1.1 modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

4.1.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

4.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

5 THIRD PARTY LINKS

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

6 MONITORING

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

7 YOUR DATA

7.1 We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place.

7.2 You should be aware that:

7.2.1 if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and

7.3 We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise.

7.4 Please view our Privacy Policy, which forms part of these Conditions.

8 INTELLECTUAL PROPERTY AND RIGHT TO USE

8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.

8.2 The Website is Copyright, Scot-Petshop.com, 2007. All rights reserved.

9 NOTICES

9.1 You may send us notices under or in connection with these Conditions:

9.1.1 by post to Scot-Petshop Ltd, 23 Forthview Court, Oakbank Ind Est, Mid Calder, Livingston, EH53 0TH

9.1.2 by email to orders@scot-petshop.comscot-petshop.com 

OUR COMMITMENT TO PRIVACY

Thank you for visiting the Scot-Petshop.com website.

Any information given to Scot-Petshop Ltd is purely for the customers benefit. Payment, address and security information are all required to complete a transaction to ensure the correct items are paid for and sent to the correct address. This information is only held to support such transactions.

DISCLOSURE OF INFORMATION

Scot-Petshop.com DOES NOT disclose customer information to third parties.

WE ARE COMMITTED TO PROTECTING THE CONFIDENTIALITY OF PERSONAL CONSUMER INFORMATION.

Scot-Petshop.com limits access to personal information to those employees of Scot-Petshop.com and its affiliates who need it to fulfill their business responsibilities.

Employees must adhere to Scot-Petshop.com privacy policies. Employees violating these policies will be subject to disciplinary action, up to and including dismissal.

Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.

WE USE APPROPRIATE SECURITY SAFEGUARDS.

At Scot-Petshop.com, security is a priority. We employ appropriate measures to protect consumer information against unauthorized access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. Scot-Petshop.com continually reviews and enhances its security systems, as necessary.

WE MAINTAIN PROCEDURES TO ASSURE THE QUALITY OF INFORMATION WE COLLECT AND WHERE APPLICABLE, WE WILL INFORM CONSUMERS ABOUT HOW THEY CAN ACCESS THEIR PERSONAL INFORMATION AND MAKE CORRECTIONS, IF NECESSARY.

Scot-Petshop.com employs appropriate measures to assure the quality of information we collect directly from consumers. Where Scot-Petshop.com collects information directly from consumers, we permit them, if possible, to dispute or correct any erroneous or out-of-date personally identifiable information. Of course, this correction would not be possible if the information (a) is proprietary to one of our business customers, (b) reflects historical transaction information or (c) if correction would violate the privacy or legal rights of a third party. Where applicable, we abide by laws related to such information. You can correct factual errors in your personally identifiable information by sending us a written request that credibly shows error. We reserve the right to independently verify claims made. To protect your privacy and security, we also will take reasonable steps to verify your identity before making corrections. We reserve the right to assess a service charge for providing you any information in connection with your request.

THE Scot-Petshop.com - WEBSITE IS NOT DIRECTED AT CHILDREN UNDER THE AGE OF 13. Our website is not directed at children under the age of 13 and Scot-Petshop.com does not collect or maintain information at our website from those we actually know are under the age of 13.

WEBSITE MAY BE LINKED TO OTHER WEBSITES

Scot-Petshop.com may create links to third party websites. Scot-Petshop.com is not responsible for the content or privacy practices employed by websites that are linked from our website.

If you have any questions or indeed comments about our Online Privacy Statement,or for some reason believe we have not adhered to our statement, please contact:

E-mail the Scot-Petshop.com Data Protection Officer:

We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world. Scot-Petshop.com reserves the right to amend or modify this statement from time to time. We urge you to review this statement whenever you visit in order to obtain the most current statement. You may change your choices at any time.

Thank you for visiting the Scot-Petshop.com website.

 

 

© Copyright Scot Petshop Ltd. All Rights Reserved.

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