Ruffwear are dedicated to making the best dog gear on the planet. All Ruffwear products are rigorously field tested and are proudly guaranteed against defects in materials and craftsmanship.
If you have received a Ruffwear product that you purchased at our Scot-Petshop Outdoor Dog Store and think something is not quite right. Please get in touch as soon as possible. Or if you have any problem at all with your Ruffwear product please let us know so we can see if we can investigate. It may not be covered by the Ruffwear Trail Tested Promise but we are hear to listen, offer advice and do our utmost to fix any problems that may arise.
The Ruffwear Trail Tested Promise guarantee covers manufacturing and material defects only. It does not include damage caused by any of the following:
- Improper use or misuse of the product
- Damage caused by chewing, cleaning, disassembly, alterations, or modifications
- Damage caused by or resulting from normal wear and tear, abuse, or fire