Scot-Petshop Ltd Terms & Conditions

 Listed below are our terms and conditions for Scot-Petshop.com. We presume by buying our items you are accepting our Terms and Conditions.

 We hope that you never have a problem with any of our goods. We sell only good quality items and all our goods are brand new.

 No items are posted until payment has cleared.

 Payment.

 We expect payment to be made within 7 days. If you do have problems paying please let us know. If we do not hear from you within 7 days we may resell the item. We accept Credit and Debit cards, paypal, cheques, postal orders and bank transfers. 

  If you have any concerns about paying online just call us on 01506 444868 between the hours of 9 - 5 Mon to Fri and we can arrange to take a Visa or Debit Card payment over the phone.

  Postage Costs.

 We have a flat rate postage of £2.99 for orders under £50.00. Free delivery on all orders over £50.00. However should you wish to order an item shown as UK MAINLAND DELIVERY ONLY in the descripton and you are located outwith this area please contact us for a delivery quote on 01506 444868 or by email at postage@scot-petshop.com

  Courier Costs.

 Some of our goods are sent by courier. We use UK Mail also known as Business Post. They are very reliable and helpful company that we have great confidence in to deliver our orders on time and in good condition. 

  However in the unfortunate event that your order or a part of your order arrives damaged or doesn't arrive within 3 working days please let us know and we will investigate fully.

  9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you.

 10. LIMITATION OF LIABILITY

10.1 WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY.

10.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.

10.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.

10.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United Kingdom law.

10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.

10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link.

10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for:

10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

10.7.2 any loss of goodwill or reputation; or

10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.

10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

 11 SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.

 12 WAIVER

Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.

 13 SURVIVAL

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

 14 ENTIRE AGREEMENT

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.

 15 LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. 

 

 Return Policy.

 Items must be returned in the original condition.

 All refund requests must be made within 7 days of reciept.

 Return shipping costs are at your cost unless specifically agreed by Scot-Petshop.com beforehand. We will not refund the return shipping costs unless there has been an error on our part or a proven manufacturing fault.

 We very rarely have to refund or replace but we will sort out any problems as quickly as we can.

 We must be informed of any items damaged during delivery within three days to be able to claim against courier. A seven day return period is given. Any returns must be in the same condition as posted. Return postage will not be refunded unless agreed otherwise. Any questions please ask.

 Refunds will not be given for items that have been damaged by use or for wear and tear.

 

 Business to Business Return Policy

 As above but for bulk orders and business to business orders there is no return unless the goods have a proven manufacturing fault or an error on our part.

 Thank you for taking the time to read our terms and conditions. Please don't hesitate to contact us at any time.

  admin@scot-petshop.com